MSPOrgProcessDesign

MSP ORGANIZATION DESIGN


DEFINE COMPREHENSIVE MSP  STRUCTURE AND PROCESSES
  • Define and establish Escalation team structure and processes, including:
 Escalation team workflow
• RACI definition for Escalation team
• Tools integration
• Requisite skillsets
• Requisite training
• Ratio to users, systems, and operations roles
• Performance measures
• Career growth and mentoring
• Recruiting, hiring, and retention
  • Identify, design, and implement a ticketing system.*
  • Identify, design, and implement a monitoring and reporting system.*
*If your organization does not already have such tools in-house
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