MSPCoreProcessDesign

MSP CORE PROCESS DESIGN


DESIGN MSP PROCESSES FOR OPS SUPPORT AND MANAGEMENT
  • Focuses on industry-standard ITIL-based structure.
  • Design core processes for incident management, change management, problem management, event management, and request fulfillment.
  • Integrate processes into your ticketing system, to guide the mechanics of how work is performed in alignment with existing organizational processes, including:
• Ticket owners and groups
• Ticket routing rules
• Response and fulfillment metrics
• Service catalog updates
  • Identify, design, and establish self-service processes that can be consumed via service catalog and use no-touch automated delivery.*
*If appropriate for your organization’s level of process maturity
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