DESIGN, IMPLEMENT, AND MANAGE YOUR MONITORING SOLUTION
Define event managementprocess to integrate this service with your in-house operational people, processes, and tools.
Monitor appropriate objects/counters,services, and events; establishthresholdvalues; configurealertswhen thresholds are exceeded; andclassify alertsto mitigate white noise.
Integrate with your ticketing system so incidents can be auto-generatedfrom alerts, per severity.
Establish a systems health and performance baselineagainst which ongoing health and performance will be measured.
Manage systems health and performance in alignment with the baseline,and adjust as appropriate.
Map systems to business functions,
to report metrics and correlations in business terms that speak to functional leaders.
Report on the metrics that matter: weekly reportswith traffic-light metrics,monthly reportsthat highlight metrics patterns,quarterly reportsthat highlight patterns and risk areas.